Privacy Policy

Effective Date: November 3, 2026

At Kitova, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when visiting or purchasing from our website.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Name and contact details.

• Billing and shipping addresses.

• Email address and phone number, when provided.

• Order details and purchase history.

• Payment-related information processed through our payment providers.

• Customer service messages and communications.

• IP address, browser type, device information, and website activity.

We only request information that is reasonably necessary to operate our online store and provide customer services.

How We Use Your Information

We may use your information to:

• Process, confirm, and fulfill customer orders.

• Arrange shipping and delivery.

• Process payments and refunds.

• Respond to questions and customer service requests.

• Send order confirmations and important service updates.

• Improve our website, products, and shopping experience.

• Protect our store against fraud, unauthorized activity, and security risks.

• Meet applicable legal and regulatory requirements.

Payment Information

Payments are handled through third-party payment processors and available checkout services. Kitova does not intend to store complete payment card information on its own website servers.

Payment providers process payment information according to their own privacy and security policies.

Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart information, understand website traffic, and improve website functionality.

You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly when cookies are disabled.

Sharing of Information

We may share necessary information with trusted service providers that help us operate our store, including:

• E-commerce and website hosting providers.

• Payment processing services.

• Shipping and delivery companies.

• Website analytics and security providers.

• Professional or legal service providers when necessary.

These providers may access information only as reasonably necessary to perform their services or meet applicable obligations.

We do not use customer information for purposes unrelated to operating our business without an appropriate legal basis or permission where required.

Data Security

We use reasonable administrative and technical measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also request information about how your personal information is used or withdraw consent where applicable.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policies of those third parties before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Information

Store Name: Kitova
Website: www.kitova.us
Phone: +1 802-878-1111
Address: 865 Main St, Ste 3, Williston, VT 05495, USA