Shipping Policy

Effective Date: November 3, 2026

At Kitova, we aim to prepare and ship orders carefully so that our handmade products reach customers in good condition. Please review the following information about order preparation, processing, shipping, and delivery.

Order Processing

Orders are reviewed and prepared after payment has been successfully confirmed.

For ready-to-ship products, order processing generally takes 1–2 business days.

Some handmade, made-to-order, or personalized products require additional preparation or production time. The estimated production time for these items will be provided on the applicable product page or communicated during the order process.

Business days do not include weekends or applicable public holidays.

Shipping and Delivery Estimates

For ready-to-ship products, standard shipping delivery is generally estimated at 2–3 business days after dispatch.

For handmade or made-to-order products, the total time before delivery may be longer because production or customization must be completed before shipment.

Delivery estimates are not guaranteed dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Any shipping promotion or free-shipping offer will be subject to the conditions shown on our website or at checkout.

Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

When tracking information is available, it will be shared through the applicable order notification or shipping update.

Please allow the carrier time to update tracking information after the package has been dispatched.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your address carefully before completing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has entered preparation or shipment.

Delayed or Missing Packages

If your package is delayed or tracking information has not been updated, please contact us for assistance.

We will make reasonable efforts to review the shipment information and help identify the appropriate next steps.

Delivery delays caused by carriers, severe weather, customs procedures, or other circumstances outside our reasonable control may affect the estimated delivery date.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Include your order number, a description of the damage, and clear photographs of the item and packaging. This information will help us assess the issue and determine an appropriate resolution.

Contact Information

Store Name: Kitova
Website: www.kitova.us
Phone: +1 802-878-1111
Address: 865 Main St, Ste 3, Williston, VT 05495, USA